QUALITY ASSURANCE AS A SERVICE
The quality of your leads can drastically improve your student enrollment rate. We ensure they are assured per your standard.
Quality assurance (QA) is the cornerstone of our management efforts. Optimizing QA practices helps to enhance the quality of the service our team provides to the clientele, increasing their efficiency and reducing wasteful spending. When you choose to work with us, you can be certain about the quality of every work we deliver.
Quality Assurance As A Service
Qualify and assure the quality of leads that are generated by your team
Constant call monitoring to identify errors, rectify deviations and prevent any failures
QA analysts with intimate knowledge of the international standard for a quality phone call
Regularly trained and updated agents about the standard quality policies and procedures
An intensive training process for all new hires to ensure the best delivery of services
Immediate action to address, neutralize and eliminate recurrence of call failure
Benefits you gain from our Quality Assurance service
DID YOU KNOW? The history of quality assurance starts in World War II when ammunition had to be tested for performance. Now, the end purpose of QA is to correct potential errors before the delivery of a service or a product.
We take pride in the quality of our work in every aspect. The quality assurance department helps assure customers’ satisfaction with their service by monitoring all calls, identifying causes for a failure of said calls, then preventing those issues from happening in the first place.