QUALITY ASSURANCE AS A SERVICE

The quality of your leads can drastically improve your student enrollment rate. We ensure they are assured per your standard.

Quality assurance (QA) is the cornerstone of our management efforts. Optimizing QA practices helps to enhance the quality of the service our team provides to the clientele, increasing their efficiency and reducing wasteful spending. When you choose to work with us, you can be certain about the quality of every work we deliver.

Quality Assurance As A Service

Qualify and assure the quality of leads that are generated by your team

Constant call monitoring to identify errors, rectify deviations and prevent any failures

QA analysts with intimate knowledge of the international standard for a quality phone call

Regularly trained and updated agents about the standard quality policies and procedures

An intensive training process for all new hires to ensure the best delivery of services

Immediate action to address, neutralize and eliminate recurrence of call failure

Benefits you gain from our Quality Assurance service

ASSURE

ENSURE

DELIVER

DID YOU KNOW? The history of quality assurance starts in World War II when ammunition had to be tested for performance. Now, the end purpose of QA is to correct potential errors before the delivery of a service or a product.

We take pride in the quality of our work in every aspect. The quality assurance department helps assure customers’ satisfaction with their service by monitoring all calls, identifying causes for a failure of said calls, then preventing those issues from happening in the first place.

Quality Assurance is more than just a service. It is pivotal to the success of an organization.